Many people in your local area want to support your business and buy from you. But you have to provide high-quality customer service. You must train your staff to properly answer the phone and service customers in your store.
Many people complain about this lack of service in local businesses.
Many times people who answer the phone are rude, ignorant or lazy. They don’t have the training or the motivation to find answers for customers. And many times they just have a nonchalant tone of ungratefulness which customers pick up on.
These types of issues are killing your business. They’re forcing customers who would love to support you to instead go to Amazon or Wal-Mart.
If you don’t provide top-quality service and have an active system for getting customers to review you online your business will go extinct. Customers expect feedback especially online and in social media.
If you aren’t providing top quality service then you can bet your customers are going to social media sites and leaving terrible reviews about you. These negative reviews are costing you thousands because many other potential customers are searching online and seeing these bad things that are said about you.
If you’re struggling with bad news then it’s time to hire one of the Wizard of Ads Group to get your reputation back on track. They can turn your reputation around and instead of being negative turn it into a five-star reputation which will have customers flocking to you like seagulls to the hunting ground.
business operations, business systems, customer service issues, customer support, entrepreneurs, local business, small business